ShopUST Return Policy
Information Required to Request a Returns Authorization ("RA"):
To request a Returns Authorization, you will need to provide the following information:
- ShopUST Invoice Number, Order Number or Customer PO Number
- ShopUST Part Number or Manufacturer Part Number
- Reason for Return
- Serial Number (if the product being returned is serialized)
The following search methods will be available to help you locate an invoice so a Return Authorization can be created:
- Invoice Number
- Purchase Order Number
- Serial Number
- Product Number
- Order Number
- Customer PO Number
Returns Shipping Information:
If the Returns Authorization is approved, once you have obtained the Return Authorization, please return the product with the Return Authorization number on the outside of the shipping box to:
1940 NW 82nd Ave
Doral, Fl. 33126
Basic Returns Guidelines:
All product returns must meet ShopUST return policies in order for ShopUST to issue a Returns Authorization. Provided ShopUST has return rights with its manufacturers/suppliers, ShopUST only accepts the return of products that fall within one of these categories within THIRTY (30) DAYS from the date of ShopUST invoice:
Factory Sealed (in fully resellable condition - i.e. no stickers, markings, etc.) Defective or Dead on Arrival (DOA)
IF SHOPUST DOES NOT HAVE RETURN RIGHTS TO THE MANUFACTURER, THE PRODUCT IS NON-RETURNABLE.
Types of returns that you can request from ShopUSTAfter Sales Management:
- Replacement returns of products damaged on arrival (DOA) - If you have a COD account, ShopUST ships the replacement product as soon as the replacement order is placed.
- Cross-Shipment returns of DOA products - If you have a net-terms open account, ShopUST ships the replacement product immediately; you ship the damaged product, and the packages cross in transit.
- Credit returns of undamaged products - Credit returns may be available depending on a variety of conditions. You ship the product; when it is received, ShopUST credits your account. Custom-configured products cannot be returned for credit.
Products returned for any reason other than Dead on Arrival (DOA), Defective, or Open – Non Defective, must be in resalable condition (no stickers, etc.), complete and unused, and the outer seal must not have been opened or re-taped. Product boxes that have been opened or re-taped are not eligible for return and will be refused and returned back to the customer.
All eligible returns will receive a Credit that will be issued at current pricing or original purchase price, whichever is lower, for use toward future purchases.
For your Returns Authorization to be issued and honored, your Accounts with ShopUST must be current.
Products Returned Without a Valid Returns Authorization: Products not authorized for return shall be defined as "overgoods." Overgoods may be returned to you at your expense or ShopUST may, in its sole discretion, issue a credit for the last purchase price, or the current price or the cost of goods less a 30 percent handling fee. ShopUST will not be liable for any loss or damage to overgoods.
Custom Orders/Products Returns Not Allowed: All orders that require configuration or assembly of product to meet customer specifications are non-cancelable and may not be returned to ShopUST. These orders are custom built to meet a specific customer's need and may not be canceled. The customer is responsible for the full payment of the order once a purchase order has been sent to ShopUST.
Additional Products Not Eligible for Returns:
- End-of-Life Products
- Original Equipment Manufacturer (OEM) Products
Refusal of Orders: Refused orders may be subject to a cancellation fee. Call After Sales Management at 305-889-3347 before refusing any shipment. Failure to call After Sales Management may result in credit refusal, and products will be returned to you at your expense.
Returns Shipping Guidelines
For ShopUST to process your return in a timely manner, please review the information and follow the procedures outlined below:
- Use the original manufacturers' boxes and packaging.
- Package all returns to prevent damage in transit.
- Use shipping labels on cartons being returned.
- All returns must have an RA number printed on the return shipping label.
- Do not write addresses or RA numbers on the outside of the manufacturers' boxes.
- Products must be in resalable condition to receive credit.
- Note store number on return address label.
- All returns must be unused and include all components, accessories, cables, software and manuals in the original shipment.
- All returns must be received by ShopUST within 15 days from the date the RA number is issued. RA numbers are only valid for 15 days.
- Returns must be shipped freight pre-paid.
Dead on Arrival (DOA) / Defective Returns
Provided ShopUST has return rights with its manufacturers/suppliers, ShopUST will accept the return of products as long as the RA is issued within THIRTY (30) DAYS from the date of ShopUST's invoice. Products that are inoperable at first use are eligible for a DOA return depending upon the manufacturer's returns policy. Certain manufacturers may require that all DOA and defective products be returned directly to them, or they may limit the return time frame after purchase.
Manufacturer returns policies are subject to change without notice.
In accordance with manufacturer policies, ShopUST will make reasonable efforts to exchange DOA and defective products. All original packaging, components, accessories, software and manuals must be included with returned DOA and defective products. DOA and defective products returned incomplete may be assessed a charge for the missing items or returned to you at your expense.
If you have a DOA or defective product and are unable to complete the return via our on-line tools, please call our After Sales Management department at 305-889-3347.
Technical Support: When necessary, our Technical Support department will assist you in reviewing the manufacturer's installation procedure to rule out incompatibility. Often, by offering expert technical information, they can help you avoid the time and expense of returning a product.
Sealed Product Returns
Provided ShopUST has return rights with its manufacturers/suppliers, ShopUST will accept the return of Sealed Product Returns products as long as they are returned within THIRTY (30) DAYS from the date of ShopUST's invoice.
All products must have been purchased from ShopUST and your account with ShopUST must be current.
To qualify for sealed product returns, products must be in resalable condition in new, clean (without stickers, markings or other attachments), unopened, undamaged, original manufacturer packaging. All products must be returned with all original components, accessories, software, manuals and registration cards.
Non-Compliant Factory Sealed Returns: All factory sealed returns that are not received in resalable condition may be subject to a 30% restocking fee or returned to you at your expense. Credit will be issued at current pricing or original purchase price, whichever is lower, for use toward future purchases.
Discontinued/Obsolete Products: Manufacturers reserve the right to limit factory sealed returns on discontinued items.
Freight Damage Guidelines
In order for ShopUST to process your Freight Damage claim quickly and efficiently:
Contact ShopUSTAfter Sales Management at 305-889-3347 within 15 Days of the date of delivery to report the claim.
Provide After Sales Management with condition of the product, contact name and phone number where package is located. (Address must be the same as the address where the product was delivered.)
UPS/Federal Express should inspect and/or pick up the damaged package, leave a call tag, pick up receipt and return the product back to ShopUST within 3-5 business days.
Please keep this receipt for your records in case the product is not returned to ShopUST.
In the event that the inspection does not take place, or your product is not picked up within 5 business days of your initial call, please contact ShopUSTAfter Sales Management at 305-889-3347.